Frequently Asked Questions

Upscale Resale is a consignment event that sells gently used items on behalf of their owners.

Melody and Megan work together to create the ultimately family oriented Upscale Team! The whole family comes together with our fabulous volunteers to put on a bigger and better sale each six months!

In order to prepare for the drop off, you have to register for the sale, hang and tag all of your items. Consigners begin drop off on Saturday and end on Monday.  Volunteers put out everything in your bin and you leave with your consigner early sale tickets. Tuesday through Saturday, your Upscale Resale family works hard selling your consigned items before packing everything back up in your bin Saturday afternoon. On Sunday, you pick up your neatly packed unsold items and your check.  

• Consignors keep 70% of their sales. There is also a $20 Admin Fee.  
• If you choose to donate all remaining items, you will keep 75% of your sales.
• If you volunteer any 1 shift, there is NO admin fee.
• If you volunteer for 4 "Points" in shifts, you keep 80% of your sales and have NO Admin Fee.

   Easy Break Down:

• Consignment Split - 70% Consignor / 30% Upscale / $20 Admin Fee
• Donate Remaining Items - 75% Consignor / 25% Upscale / $20 Admin Fee
• Volunteer Split (1-3 Points) - 70% Consignor / 30% Upscale / No Admin Fee
• Volunteer Split (4 Points) - 80% Consignor / 20% Upscale / No Admin Fee

• Boys and Girls Clothes
  • Sizes: Newborn to 16
• Women and Men Clothes
  • Sizes: Extra Small to 2XL
  • Only 15 of your best items!
• Shoes of All Sizes
• Children's Accessories
  • Bows, Socks, Belts
• Baby Necessities 
  • Bottles, Bibs, Bottle Warmers, Baby Monitors, Car Seats
• Bags
  • Diaper Bags, Sports Bags, Purses, Bookbags
• Toys
• Furniture
  • Cradles/Beds, Changing Tables, Rocking Chairs

• No Stuffed Animals.
• No Home Goods.
• No Stained or Dirty Items.
• No Open Formula.
• No Used Under Garments.

We do not accept clothes with any rips, holes, tears or stains. Shoes must be in decent condition and we ask consigners to please clean them before bringing them in. Books should not have coloring or pages ripped out of them and toys should be in decent condition with all pieces.  If it needs batteries, please make sure they work.  Toys sell better if the shoppers know that they work.

With that being said, we go through a lot of bins when setting up, so sometimes items with defects do make it on the floor. We try out hardest to not allow these items to hit the floor.

• All clothing should be hung with the hanger in the shape of a question mark.  All clothing MUST be on a hanger. The tag must be placed on the top right of the piece of clothing. *NO WIRE HANGERS*
• All shoes should be together in a zip lock bag.  We find it best if you tape the tag inside the bag where it can be seen from the outside of the bag.  This helps to keep it from getting lost.
• Toys & Misc Items.  Please have them in bags with the tags taped or pinned to the item or bag.  Make sure all pieces are connected together.
• DO NOT write on your tags!  Please have the correct information in the system and not written in.

• NO wire hangers (they bend and tear clothing.) 
• Items MUST be hung with the hangers in the shape of a question mark. (This allows all items to be hung facing the same direction.)
• Tags MUST be attached with safety pins in the top right part of the item. (This allows all tags to be in the same place for checkout and keeps shoppers from having to search for a tag.)
• DO NOT use a tag gun! 90% of tags lost were attached with a tag gun! 
• DO NOT write on your tags.

When entering a description on your tags it is so important to put an accurate description on the tag.  When a tag is lost, we make a pile behind the counter.  When someone finds an item without a tag and they bring it to us we use what is entered in the system to try to find it.  We can narrow down the search by entering for example "2T. Boys Clothing." Then we try a guess at a description such as "Blue Polo" or "Blue Southern Marsh".  If all you entered was "0" for the size or put "boys" as the description, we can never match a tag and it gets thrown in the lost and found.  Please do us and yourself a favor by entering a correct description as well as entering the correct size on all tags!

No.  Items are sold on the hangers.  Items that you receive back will still be on the hangers.

All donations go to City Hope!  When you are entering your tags, chick the "Donate button".  This will print a large "D" on the tags so we know to pull them for donate during break down.  If you choose to donate all items you will earn 75% of your sales instead of 70%.

In order to provide a timely checkout and minimum wait time, we do not bag items at checkout. We will be more than happy to help you load your own bags or carts.

We do not have the means to provide shopping carts or baskets, so we ask you to come prepared. Bring giant bags, rollie carts, or even your child's sports field wagon!

Absolutely not! However, this is a sale that keeps getting bigger and bigger. Our volunteers put a lot of work into making the sale happen. You are more than welcome to put them out if you would like to or volunteer some of your time to make this sale even better and get to shop first!

This sale couldn't happen without our awesome volunteers!

Each volunteer shift has a set number of "Points".  Sign up based on hat time works for you and for as many points as you would like!

4 Points - Shop at 3:00

3 Points - Shop at 3:30

2 Points - Shop at 4:00

1 Point - Shop at 4:30

Please arrange for someone to pick up for you or choose to donate any unsold items.  If you choose to donate, we will mail your check.  We have to be out of the space and go back to our full time jobs on Monday.  We do not have anywhere for you to pick up at a different time.  Please be understanding of this.